Refund Policy

At Haltrix, your satisfaction is important to us. We are committed to providing premium products, and we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and the refund process.

Eligibility for Refunds

We offer a 30-day refund policy, which means you have 30 days from the date your order is delivered to request a refund. To qualify, the item must be returned in its original condition with all included accessories, packaging, and proof of purchase. Products that are excessively used, intentionally damaged, or returned in an unsellable condition may not qualify for a refund.

Non-Refundable Items

Certain products are not eligible for refunds. These include gift cards, final sale items, and products that have been significantly used, altered, or damaged after delivery. For hygiene and safety reasons, personal care products that show excessive signs of use may also be ineligible for a refund.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it leaves our warehouse. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery by emailing info@haltrix.co. To help us resolve the issue as quickly as possible, please include your order number along with clear photos or videos showing the problem. After reviewing your claim, we will determine the most appropriate solution, which may include a replacement, partial refund, or full refund.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been dispatched, it can no longer be canceled. If you no longer wish to keep the item after receiving it, you may request a return in accordance with our Return Policy.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request. If your refund is approved, it will be issued to your original payment method. Depending on your financial institution or payment provider, refunds generally appear within 5 to 10 business days. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Late or Missing Refunds

If you have not received your refund after the expected processing period, we recommend checking your bank account and contacting your credit card company or payment provider, as processing times can vary. If you have completed these steps and your refund is still not visible, please contact us at info@haltrix.co, and we will gladly assist you.

Exchanges

If you receive a defective, damaged, or incorrect product, we will gladly arrange an exchange when appropriate. Please contact our customer support team as soon as possible after receiving your order, and we will guide you through the exchange process.

Contact Us

If you have any questions regarding this Refund Policy or require assistance with your order, please feel free to contact us.

Email: info@haltrix.co

Website: Haltrix.co

Thank you for choosing Haltrix. We appreciate your trust and remain committed to providing premium products supported by reliable customer service.